FAQs and general information
🐠 Return & DOA Policy – CCA Aquatics
Live Arrival Guarantee:
We guarantee live arrival on all livestock shipments.
If your order arrives with any deceased animals, please email clear photos within 2 hours of delivery to qualify for a credit or replacement.
It is the buyer’s responsibility to receive the delivery in a good timely matter.
Include your order number, delivery timestamp, and any relevant notes
Returns:
Due to the sensitive nature of marine livestock, we do not accept returns on live animals.
Dry goods may be returned within 14 days of receipt if unopened and in original condition.
Buyer is responsible for return shipping.
Order Issues:
If you receive the wrong item or have concerns about your shipment, contact us within 24 hours. We’ll make it right.
Cancellations:
Orders may be canceled up to 24 hours before scheduled shipping.
After that, livestock orders are final.
We want you to be fully satisfied with your purchase. If you receive a supply item that is defective, damaged, or incorrect, please contact us within 7 days of delivery to initiate a return or exchange.
📜 Terms of Service – CCA Aquatics
Effective Date: 10/14/2025
Welcome to Copper Coast Aquatics. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.
1. 🐠 Livestock Sales & Availability
All livestock is sold on a first-come, first-served basis and subject to availability.
We reserve the right to limit quantities or cancel orders due to inventory changes or health concerns.
Livestock images are representative; individual specimens may vary in color, pattern, and size. The exception is those marked WYSIWYG in which case it is the exact item you will receive.
2. 🧼 Health Inspection Prior to Shipping
Every animal is visually inspected prior to bagging to ensure it is healthy, active, and free of visible signs of disease or distress.
We do not ship livestock showing signs of illness, injury, or abnormal behavior.
3. 📦 Bagging & Packaging Process
Livestock is bagged using oxygen-enriched water and double-sealed in leak-resistant poly bags.
Bags are placed in insulated shipping containers with heat or cold packs as needed to maintain stable temperatures.
Each shipment is packed to minimize stress and ensure safe arrival.
4. 🚚 Shipping & DOA Policy
We ship exclusively via FedEx Priority Overnight for livestock to ensure livestock arrives within 24 hours.
We strongly recommend selecting FedEx Hold for Pickup at a staffed location to keep livestock in a temperature-controlled environment until retrieval.
DOA (Dead on Arrival) claims must be submitted within 2 hours of delivery or pickup with clear photos.
Shipping delays caused by carriers or incorrect addresses are not covered under our DOA guarantee.
5. 🔁 Returns & Refunds
Livestock sales are final. We do not accept returns on live animals.
Dry goods may be returned within 14 days if unopened and in original condition. Buyer pays return shipping.
Refunds or store credit are issued at our discretion based on claim validity.
6. 📦 Order Cancellations
Orders may be canceled up to 24 hours before scheduled shipping. After that, livestock orders are final.
Canceled orders may incur a restocking fee.
7. 🧪 Customer Responsibilities
Customers must research proper care, compatibility, and tank requirements before purchasing.
We are not responsible for losses due to improper acclimation, tank conditions, or incompatible species.
8. 📍 Licensing & Compliance
All livestock is bred and sold in compliance with Arizona Department of Agriculture regulations.
Customers are responsible for ensuring compliance with local laws regarding species ownership and importation.
9. 💻 Website Use
All content, images, and branding are property of CCA Aquatics and may not be reproduced without permission.
We reserve the right to update product listings, pricing, and policies at any time.
10. ⚖️ Limitation of Liability
Copper Coast Aquatics is not liable for incidental or consequential damages arising from livestock purchases or website use.
Our liability is limited to the purchase price of the item(s) in question.
By placing an order, you acknowledge and agree to these Terms of Service. If you have questions, please contact us via our Contact Page..
🔒 Privacy Policy – Copper Coast Aquatics
Effective Date: 10/14/2025
Copper Coast Aquatics is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
1. 📋 Information We Collect
We may collect the following types of personal information:
Name, email address, phone number, and shipping address
Payment details (processed securely via third-party providers)
Purchase history and preferences
IP address, browser type, and device information (for analytics)
2. 🛒 How We Use Your Information
We use your information to:
Process and fulfill orders
Communicate order updates and respond to inquiries
Improve website functionality and customer experience
Send promotional emails (only if you opt in)
3. 💳 Payment Security
All payments are processed through secure third-party platforms (e.g., Stripe, PayPal, Square). We do not store or access your full credit card information.
4. 📦 Shipping & Fulfillment
Your contact and address information is shared only with trusted carriers (e.g., FedEx) for the purpose of delivering your order. We do not sell or share your data with third parties for marketing.
5. 🍪 Cookies & Tracking
We use cookies and similar technologies to:
Analyze site traffic and performance
Remember your preferences
Enhance your shopping experience
You can disable cookies in your browser settings, but some site features may not function properly.
6. 📧 Email Communications
You may receive transactional emails related to your order. Promotional emails are sent only if you subscribe. You can unsubscribe at any time using the link in the email.
7. 🧑⚖️ Your Rights
You have the right to:
Access, update, or delete your personal information
Opt out of marketing communications
Request a copy of the data we hold about you
To exercise these rights, contact us via our Contact Page
8. 🛡️ Data Protection
We implement reasonable security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
9. 📍 Jurisdiction
This policy is governed by the laws of the State of Arizona. By using our site, you consent to the collection and use of your information as outlined in this policy.
10. 🔄 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
If you have questions or concerns about this Privacy Policy, please contact us through our Contact page.